Versions 2021, , 2023, 5.5, Windows 10, CyberCitizen |
Languages English, French |
Levels Adaptive, Advanced, Intermediate, Beginner |
Average duration Adaptive: 25 minutes Other: 15 minutes |
About this test
These tests are relevant for the following occupations, but are not limited to :
- Mathematics is a discipline that opens the door to many different professions in many different sectors. Here is a non-exhaustive list of the professions concerned:
Description
Whether you're a professional or an individual, the quality of your customer service is an essential element in ensuring customer satisfaction and the success of your business. With the growing emphasis on the customer experience, developing customer service skills and reflexes is a major competitive advantage. Whether you're recruiting new staff or providing ongoing training, our "Customer Service Fundamentals" assessment test is designed to help you effectively evaluate your candidates' skills. Our interactive, situation-based approach sets our "Customer Service Fundamentals" test apart by immersing candidates in a professional environment. Candidates with strong customer service skills don't just know the basics; they use best practices, empathize with customers, and constantly strive to deliver a flawless customer experience.
Our Other test covers the following skills :
- Know-how
- Problem-solving
- Basic techniques
- Customer orientation
Comprehensive results
Comprehensive and easy-to-interpret competency reports are generated at the end of each test.
- Comparing each candidate to the required skills
- Comparing and ranking a cohort of candidates objectively
- Swiftly selecting the most suitable profiles
- Tailoring training programs to individual needs
- Monitoring progress made by learners
- Measuring the effectiveness of training initiatives
Generate Test Reports Incorporating Artificial Intelligence
What are the differences between a traditional report and a report generated with AI?
- A more detailed description of the competency domains.
- A more comprehensive progress report.
- Personalization of the overall summary.
- Precise recommendations based on the training pathway.
Meet Our Experts
Our experts are specialists recognized for their skills in their field. They can be:
• authors of reference material on their field
• professionals or business coaches
• independent trainers
• university professors