Versions
2021, , 2023, 5.5, Windows 10, CyberCitizen
Languages
English, French
Levels
Adaptive, Advanced, Intermediate, Beginner
Average duration
Adaptive: 25 minutes
Other: 15 minutes
Or

About this test

These tests are relevant for the following occupations, but are not limited to :

    Mathematics is a discipline that opens the door to many different professions in many different sectors. Here is a non-exhaustive list of the professions concerned:

Description

Whether you're a professional or an individual, the quality of your customer service is an essential element in ensuring customer satisfaction and the success of your business. With the growing emphasis on the customer experience, developing customer service skills and reflexes is a major competitive advantage. Whether you're recruiting new staff or providing ongoing training, our "Customer Service Fundamentals" assessment test is designed to help you effectively evaluate your candidates' skills. Our interactive, situation-based approach sets our "Customer Service Fundamentals" test apart by immersing candidates in a professional environment. Candidates with strong customer service skills don't just know the basics; they use best practices, empathize with customers, and constantly strive to deliver a flawless customer experience.

Our Other test covers the following skills :

  • Know-how
  • Problem-solving
  • Basic techniques
  • Customer orientation

Comprehensive results

Comprehensive and easy-to-interpret competency reports are generated at the end of each test.

For recruitment, these reports help you:
  • Comparing each candidate to the required skills
  • Comparing and ranking a cohort of candidates objectively
  • Swiftly selecting the most suitable profiles
For training, these reports help you:
  • Tailoring training programs to individual needs
  • Monitoring progress made by learners
  • Measuring the effectiveness of training initiatives

Generate Test Reports Incorporating Artificial Intelligence

What are the differences between a traditional report and a report generated with AI?

  • A more detailed description of the competency domains.
  • A more comprehensive progress report.
  • Personalization of the overall summary.
  • Precise recommendations based on the training pathway.

Meet Our Experts

Our experts are specialists recognized for their skills in their field. They can be:
• authors of reference material on their field
• professionals or business coaches
• independent trainers
• university professors