| Versions , Windows 10, Lightning, 2021, CyberCitizen, 5.5, 2023 |
Languages Dutch, English, French, German, Spanish |
| Levels Adaptive Intermediate, Beginner, Advanced |
Average duration Adaptatif : 25 minutes Autres : 15 minutes |
About this test
These tests are relevant for the following occupations, but are not limited to :
- Recruitment tests in the hospitality sector are designed to identify candidates’ level of expertise in hotel reception and guest service roles. Depending on the skills targeted by the recruiter, a variety of question types assess their essential knowledge and competencies in a professional context. These tests measure the candidates’ ability to deliver high-quality customer service, manage guest relations, organize and supervise front-of-house and housekeeping operations, and apply hygiene and safety standards. They also evaluate their command of reception procedures, coordination with the hotel’s various departments, and responsiveness to unexpected situations.
Description
Recruitment tests in the hospitality sector are designed to identify candidates’ level of expertise in hotel reception and guest service roles. Depending on the skills targeted by the recruiter, a variety of question types assess their essential knowledge and competencies in a professional context. These tests measure the candidates’ ability to deliver high-quality customer service, manage guest relations, organize and supervise front-of-house and housekeeping operations, and apply hygiene and safety standards. They also evaluate their command of reception procedures, coordination with the hotel’s various departments, and responsiveness to unexpected situations.
Our Other test covers the following skills :
- Guest reception and check-in/check-out management
- Reservations, PMS, and billing management
- Guest advising and service upselling
- Interdepartmental coordination and handling of unexpected situations
- Cleanliness, hygiene, and safety control
- Housekeeping supplies and inventory management
- Guest service and interdepartmental coordination
- Team supervision and internal communication
- Service preparation and organization
- Guest reception, order taking, and service quality
- Guest advising and promotion of the offer
- Dining room coordination and situation management
- Organization, coordination, and hygiene standards
Comprehensive results
Comprehensive and easy-to-interpret competency reports are generated at the end of each test.
For recruitment, these reports help you:
- Comparing each candidate to the required skills
- Comparing and ranking a cohort of candidates objectively
- Swiftly selecting the most suitable profiles
For training, these reports help you:
- Tailoring training programs to individual needs
- Monitoring progress made by learners
- Measuring the effectiveness of training initiatives
Generate Test Reports Incorporating Artificial Intelligence
What are the differences between a traditional report and a report generated with AI?
- A more detailed description of the competency domains.
- A more comprehensive progress report.
- Personalization of the overall summary.
- Precise recommendations based on the training pathway.
Meet Our Experts
Our experts are recognized specialists in their field. They may be:
· authors of reference works in the field
· specialists working in companies
· independent trainers
· university professors
